What information do we collect?

We collect information about customers when they place an order for products or services and about suppliers when we order goods and services from them. This information may include:

Using your personal information

Hugh King and Co Holdings Limited collects information to process customer orders and manage customer and supplier accounts. We may share information with credit reference agencies and other companies for use in credit decisions, for fraud prevention and to pursue debtors. If you provide us with details of third parties, ie trade references, please ensure you have received their consent to use their details in this way, prior to submitting them to us.

Who we share your information with and why

Hugh King and Co Holdings Limited works with a number of trusted suppliers, agencies and businesses in order to provide our customers the high quality goods and services they expect from us. This includes delivery companies and credit reference agencies amongst others. We will not share your information for marketing purposes with other companies. Some examples of the categories of third parties with whom we share your data are:

Delivery Partners

Credit Reference Agencies

Payment Processing

IT Companies and Consultants

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by the details set our in our data retention policy. We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 6 years after the date it is no longer needed by us for any of the purposes listed under ‘Using your personal information’ above. The only exceptions to this are where:

What are your rights?

List of cookies

Here you’ll find a list of the cookies we use, what they do and how you can manage them. Cookies are small text files downloaded on to your computer, tablet or smartphone when you visit our website – or any site, in fact – that help sites monitor things like traffic, and help you do things like save items in your cart and return to them later.

All cookies can be managed through your internet browser, but bear in mind that if you reject essential cookies, you may be unable to access certain features on the website. The links below show you how to manage cookies through the browser you use:

Analytics cookies

These help us analyse how people use the site – the pages they visit most, the times site traffic is highest, and conversion rates, to name just a few things we measure.

How to contact us

For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please contact our Information Officer, Margaret Gray, at or on 01294 557515.